Outreach & Case Management Services

To talk with an Outreach Case Manager, please call the primary contact number in your area:

Fond du Lac Area
920-923-2550

Dodge County Area
920-319-3770

Kenosha Area
262-637-8888

Milwaukee Area
414-771-2881

Racine Area
262-637-8888

Sheboygan Area
920-458-5726

Walworth Area
262-637-8888

Waukesha Area
262-547-2463

About Our Program

Our Outreach staff are true advocates for the client - linking them in times of crisis to needed services and programs that are available for the following needs:

food and clothing
translation/interpretation
medical/dental care
material resources
counseling services
link to education and job opportunities
link to available community resources

For some clients juggling multiple issues, we provide ongoing support through our Case Management Services. The outreach case manager works with clients to identify issues, problem solve, and together create a plan to address long term needs and transform lives. As an advocate for the client, the case manager will help the client obtain available community resources.

The goal of case management services is to work with clients to help them attain a greater degree of self-sufficiency and overall improvement in their lives. While there are no charges to clients for Outreach and Case Management Services, the program readily accepts donations.

Spanish speaking Outreach staff are available at all of our primary sites.

Contact us for more information:

Sue Howland
Director of Outreach & Case Management
414-771-2881 Ext. 4170
showland@ccmke.org

Two lives, stabilized

When you come from a household that doesn't speak English, it can be incredibly difficult in southeastern Wisconsin to access medical treatment you are entitled to. Catholic Charities case managers often serve as connectors for the underserved, making sure they are treated compassionately, and are able to keep their home lives stable until they are (often literally) back on their feet.

Meet Manuel

Manuel was going through an unexpected health issue, he found himself in situations he had never dealt with before, such as doctors’ calls and filling out medical forms. Many times after church he would see the sign for his local Catholic Charities office, and one day he thought, “Maybe they can help me.”

Manuel was immediately connected with Laura, a bilingual Outreach Case Manager. He was so appreciative that Laura spoke Spanish because she could understand exactly what he was going through and the help he needed.

“Laura is a comfort,” says Manuel. “It’s so easy to feel scammed by others when it comes to things like this, but with her and Catholic Charities, I know I will get through this.”

Meet Rubén

Today, Rubén is smiling and back to work thanks to the help of Catholic Charities Outreach and Case Management program. About six months ago, after suffering a serious health complication that required emergency surgery, he was concerned for both his health and livelihood. He was afraid that, with medical costs and time away from work, he would be unable to provide for himself and might lose his apartment. He has no family in the area and shared this worry with a coworker who suggested he call Catholic Charities.

From his hospital room, Rubén got in contact with Laura, one of Catholic Charities’ bilingual case managers. When Laura heard his story, she was able to help Rubén put a plan in place to coordinate his care, connect him with medical advice to manage his health, and advocate for local support to help him through his recovery until he was able to return to work. “If I didn’t have Catholic Charities’ help, I don’t know where I’d be,” says Rubén. “Laura is an angel and is there whenever I need her.”